Setting up servus cloud

If all e-mails have been deleted by mistake, a simple e-mail to office@servus.at is sufficient and we will restore your mail account.

By default every user is given 10 GB space. Of course if you really are in need of it on a regular basis, we will gladly raise the limit!

But please note that normally we kindly ask our members to reconsider how critical all the data they would like to keep on cloud is, before asking for an expansion. Also if it’s really necessary for their daily use for collaboration and important data.

As for the time being cloud.servus.at is not intended to be a data-storage solution for large archives, but rather for important documents and collaboration focused content for day-to-day workloads.

Even though we would love to offer unlimited storage to all our members, because of the limitations we have within the data center, it is not a sustainable or a realistic scenario for what we can currently offer.

You can drop an e-mail to office@servus.at and request an increase if necessary.

Sure, you can also communicate encrypted in the cloud webmail. For this you need the browser extension Mailvelope. Mailvelope is available for Firefox, Chrome (also for Vivaldi) and Edge. Besides the key management you have to make sure to add servus to the preconfigured e-mail providers. To send an encrypted reply, you don’t click on the blue “Reply” button at the very bottom as usual, but there is a transparent button in the middle of the message that triggers a pop-up window to send an encrypted or signed message.

No, we did not enable server-side encryption. And this is for three main reasons:

1. It was still in an experimental phase until very recently.
2. It requires more server-side processing power.
3. It is possible for you to make use of end-to-end encryption using the new versions of the clients.

This way we can make sure that for the average user there is no extra layer of complexity. And in case of a recovery from a disaster scenario, there aren’t additional potential issues.

For users who require encryption because of sensitive information: we are currently testing out the new production ready end-to-end encryption feature. Once it is enabled we will update the documentation on how to set it up.
In the meantime you can use a solution like VeraCrypt in order to encrypt folders and only decrypt them locally on your device while only synchronizing encrypted data.

Yes, you can connect to the cloud service via WebDav in your file browser.

Server: cloud.servus.at
Type: SecureWebDAV(HTTPS)
Folder or path: /remote.php/webdav/

User details:
Username: m_name
Password: The password you use to retrieve your mail.

Or on the other hand you can install desktop clients that automatically synchronize a folder in your file system with Nextcloud. See https://nextcloud.com/install/#install-clients.

Yes. You must provide a folder with the appropriate sharing rights and send the link to the specific person or group. Read more here.

Probably your file is too big. If you are uploading via the web interface files must not be larger than 512 MB. Otherwise you can use the desktop client, which does not have any upload limits. To avoid errors while uploading, we also recommend using the desktop client when dealing with many or large files.

Multiple files are downloaded from the servus cloud in archive form as .zip (top right download button). Under Mac OSX and Windows (older than Windows 7) it can happen that these .zip files are not recognized correctly and cannot be unpacked. Only additional programs like 7-Zip can help. For OSX there is also keka which uses 7-Zip as a basis.